Senior SAP EWM Support & Operations Lead

Exciting opportunity with a Leading Global Cloud & IT Services MNC to join a high-impact European enterprise engagement as Senior SAP EWM Support & Operations Lead. In this role, you will be part of a global consulting team driving digital transformation, system enhancements, and end-to-end implementation across complex SAP landscapes.

- Provide L2/L3 support for SAP EWM module, resolving complex incidents and service requests Lead troubleshooting efforts for critical warehouse management issues and system disruptions Design and implement system enhancements and configuration changes to optimize warehouse operations Configure and maintain advanced EWM functionalities including slotting, labor management, yard management, and cross-docking Perform root cause analysis for recurring issues and develop permanent solutions Create and maintain comprehensive technical documentation for EWM processes and configurations Collaborate with client stakeholders to understand business needs and translate them into technical solutions Mentor junior team members and provide knowledge transfer to client teams Lead small to medium-sized enhancement projects within the AMS scope Conduct regular system health checks and performance optimization for EWM module Support and optimize RF/mobile device integration with SAP EWM Configure and maintain interfaces between EWM and other systems (ERP, TMS, MES, automation equipment) Provide guidance on warehouse KPIs, analytics, and reporting Required Qualifications 7+ years of experience with SAP Warehouse Management, with at least 4+ years specifically in SAP EWM Strong expertise in warehouse processes including inbound, outbound, internal warehouse operations, and physical inventory In-depth knowledge of at least five of the following: Warehouse Structure, Resource Management, Warehouse Order Processing, Wave Management, Cross-Docking, Value-Added Services, Labor Management, Yard Management, Handling Unit Management

- Experience in SAP S/4HANA with embedded EWM implementations or migrations Proven experience in an AMS/support environment with incident management Strong understanding of ITIL processes and service delivery frameworks Experience with SAP Solution Manager and ticketing systems Excellent problem-solving and analytical skills Strong communication skills with ability to explain technical concepts to non-technical stakeholders Preferred Qualifications SAP certification in EWM Experience with both decentralized and embedded EWM Knowledge of SAP Fiori applications for warehouse management Experience with warehouse automation integration (conveyor systems, AS/RS, AGVs, pick-to-light, etc.) Familiarity with RF/mobile device configuration and troubleshooting Experience with Material Flow System (MFS) configuration Knowledge of GS1 standards, barcoding, and RFID technologies Experience with global rollouts and multi-site implementations Understanding of integration points with SAP TM, EM, and other SCM components Work Environment May require occasional travel to client sites (up to 20%) Flexible work arrangements with remote work options 24x7 support model with on-call rotations Global delivery model working with distributed teams - Bachelor's / Master's Degree in Engineering, MCA, Commerce, MBA, or Certified SAP Professional

SAP EWM L2/L3 Support Warehouse Management Incident Management CIF Troubleshooting Outbound Fulfillment