SAP PM & CS Consultant (Plant Maintenance / Customer Service)

Exciting opportunity with a Leading Global Cloud & IT Services MNC to join a high-impact European enterprise engagement as SAP PM & CS Consultant (Plant Maintenance / Customer Service). In this role, you will be part of a global consulting team driving digital transformation, system enhancements, and end-to-end implementation across complex SAP landscapes.

- Solution Design Implementation - Design, configure, and implement S/4HANA Service Management processes across the full service lifecycle: Engage, Sell, Contract, Plan, Schedule, Execute, Invoice, Analyze. - Understand shared responsibility model between the customer and SAP Enterprise Cloud Services in S/4HANA PCE. - Coordinate with SAP for system-level tasks (infrastructure, backups, upgrades) and perform customer-side functional tasks (configuration, testing, business process governance). - Service Order Contract Management - Configure and support service contracts, billing plans, and recurring service processes. - Enable resource-related billing, time and material processes, and fixed-price scenarios. - Implement new features such as copying from service contract templates and mass contract changes as introduced in recent releases. - Service Planning, Execution Logistics - Set up and optimize workforce planning, scheduling, and dispatching functions. - Configure plant and storage location fields in service transactions and support multi-plant/multi-location service scenarios. - Integrate service transactions with procurement, inventory, shipping, maintenance orders, and follow-on logistics. - Data Migration, Testing Integration - Lead preparation and validation of service master data, contract data, and open service orders. - Utilize migration cockpit objects, including new transition tools for service contracts. - Coordinate integration with CRM, FSM, CS, logistics, and finance systems. - AI, Analytics Continuous Improvement - Enable AI-driven capabilities (e.g., Joule summaries, enhanced service order insights, intelligent confirmations). - Build dashboards and KPIs for service operations performance monitoring and continuous optimization. - Support customers in adopting new enhancements included in periodic release cycles. - Stakeholder Management Documentation - Conduct workshops, document business processes, and prepare functional specifications. - Work with cross-functional teams including logistics, finance, procurement, and sales. - Provide training and support to end users. - Experience with Fiori apps, OData APIs, and extensibility options. - Knowledge of integration with PM, SD, MM, FI/CO, FSM. - SAP certification in S/4HANA Service or related modules. - Soft Skills - Strong communication and presentation capabilities. - Ability to translate business needs into system solutions. - Proactive problem-solving and consulting mindset. - Ability to work independently and in cross-functional teams.

- Support service-related innovations from the latest S/4HANA PCE releases (e.g., service team determination, advanced execution, Fiori apps, AI-powered service intelligence). - Experience - 5–12 years of SAP Service Management experience (CS/SM/S/4 Service). - Strong knowledge of S/4HANA Service (PCE) processes across the service lifecycle. - Experience with Service Orders, Service Contracts, RRB, billing integration, and logistics execution. - Preferred Qualifications - Hands-on experience with RISE with SAP S/4HANA Cloud, Private Edition deployments. - Bachelor's / Master's Degree in Engineering, MCA, Commerce, MBA, or Certified SAP Professional

SAP PM SAP CS Plant Maintenance Customer Service Service Orders Equipment Master Maintenance Orders